Maintenance issues such as potholes, askew stop signs, water leaks and other faulty infrastructure are unfortunately very common in Tampa. Hundreds of street utilities have become ineffective, especially after the damage from Hurricanes Helene and Milton. Street signs facing the wrong way and draping tree branches are just a couple of issues facing our community. However, there is a solution to this matter, Tampa Connect.
Tampa Connect is a website and app that allows citizens to report infrastructure damage concerns quickly and easily. With just five simple steps, this process can repair or replace a plethora of utilities.
The main page of the website includes categories of service requests. There are many suggested requests and a section with broad topics that, when clicked, bring up subtopics. There is also a search bar that can find a request.
Once you select the needed request, a box will pop up and present the option to upload a photo of the issue. This step is optional.
The next step is to pinpoint a location on the map where the issue is located. A pin drop or the search bar can be used to locate a specific area.
The third step is to select the nature of the request. A question asking for a description of the issue will follow. Additional information can be included, but it is not required.
The fourth step is to enter your name and email, and the fifth and final step is to review the information you have provided and submit. It’s as simple as that.
City workers will be at the site within a certain time frame to resolve the issue. Street and stop signs are typically fixed within a couple of hours, while potholes are usually fixed within a few days. An estimated repair time will be provided after a submission.
Since the application’s release, thousands of reports have been proposed.
“It was launched in November of 2023 and has received over 57,000 requests since inception,” Crystal Clark, a City of Tampa employee, said. “Over 55,000 service requests have been closed as of February 2025.”
Reporting damage isn’t the only means of Tampa Connect. Citizens can also use this resource to ask questions regarding if the police can attend a community event or the closing down of a neighborhood street. Stopping and starting water service is another item that citizens can request from the city.
“The tampa.gov website has a ton of information for citizens so we always recommend consulting the website first, but citizens should use Tampa Connect to report non-emergency issues and requests for city services. The city’s call centers are still available for those that prefer calling the city rather than submitting a request online or through the mobile application,” Clark said.
Change in a community isn’t always going to be made in a fast way. Problems will most likely not be resolved if the city is unaware. Luckily, Tampa Connect enables citizens to act on the issues themselves. A straightforward, few minute process with some clicks from a phone can lead to a massive positive change in our community.
Let’s utilize this beneficial service and help to keep Tampa Bay beautiful.
Connect with our city at tampaconnect.com.
